If the user does something wrong, be very specific about what they did wrong
May 4, 2020Sign In
If thereās a problem when a user tries to log in, be as specific as you can about what that problem is. Wrong email address? āWe donāt have an account with this email address registeredā. Wrong password? āThat password is incorrect. Please check your spelling and try againā. You may feel a bit limited in what you can do to help here, but itās much better than just saying āLogin failed. Try again.ā
Bonus tip: This applies to sign up as well, particularly when it comes to passwords. If there are requirements for the password, immediately state those very clearly, and explain what went wrong if the password doesnāt match the requirements.